Refund policy

Return and Refund Policy

Last updated: July 28, 2026

At qsmgbylw.shop, we value every customer and strive to provide a dependable shopping experience. If you are not satisfied with your purchase, we provide a clear return and refund process to assist you.

Return Requirements

Return requests can be submitted within 30 days from the date your order is delivered.

To qualify for a return:

Items must be unused and kept in their original condition.
Products should include original packaging and all included accessories.
Customers must provide order details for verification.

Items that have been used, modified, or damaged after delivery may not be eligible for return.

Return Request Procedure

Before returning any product, please contact our customer service team:

Email: info@qsmgbylw.shop

Please provide your order number, item information, and the reason for your return request. We will review your request and provide return instructions.

Unless the item is defective, damaged, or incorrectly shipped, return shipping costs are the responsibility of the customer.

Refund Policy

After receiving and inspecting your returned product, we will send a confirmation regarding your refund.

Approved refunds will be issued to the original payment method within 5-10 business days. Your payment provider may require additional time to complete the transaction.

Damaged or Wrong Products

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days after delivery.

We will review the situation and provide an appropriate solution.

Cancellation Requests

Orders may be cancelled within 24 hours after purchase. Once an order has entered processing or shipment preparation, cancellation may not be available.